1. Accepted Payment Methods
We accept the following payment methods for our online food market:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Bank Transfer
2. Payment Process
After selecting the desired products and completing the order form, you will be directed to the payment page. Choose your preferred payment method and follow the instructions to complete the transaction.
3. Order Confirmation
Once the payment is confirmed, you will receive an order confirmation via email. This email will contain the details of your order and an estimated delivery date.
4. Shipping and Delivery
We offer the following shipping options for food products:
- Standard Shipping: Delivery within 3-5 business days.
- Express Shipping: Delivery within 1-2 business days.
- Local Delivery: Same-day delivery for orders placed before 12 PM.
5. Shipping Costs
Shipping costs are calculated based on the weight of the products and the delivery destination. The shipping cost will be displayed during the checkout process before the order is confirmed.
6. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to the courier's website, where you can track the status of your shipment.
7. Perishable Goods
For perishable food products, we ensure that they are packaged and shipped with care to maintain freshness. We use insulated packaging and cooling packs as necessary.
8. Delivery Issues
If you encounter any issues with your delivery, such as delays or damage, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number]. We will work to resolve the issue as quickly as possible.
9. Changes and Cancellations
If you need to change or cancel your order, please contact our customer service team as soon as possible. Once the order has been shipped, it may not be possible to make changes or cancellations.
10. Returns and Refunds
Due to the nature of perishable food products, we only accept returns for items that arrive damaged or are incorrect. Please refer to our Return Policy for more details.
11. Contact Information
For any questions or concerns regarding payment and delivery, please contact us at:
VINCENZO GUIDERDONE
STRADA VALLE GRANDE 6, OSPEDALETTI
saporiditalia.guiderdone@gmail.com
+39 338 429 1731